Terms and Conditions
Welcome to hkeglobal.com. By using our website or placing an order, you agree to the following terms:
1. Product Use
Our V-Mount battery packs and chargers are intended for professional and personal use. Please read product instructions carefully before use.
2. Order Processing & Shipping
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Orders are processed within 2 business days.
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Delivery across India can take up to 7 working days.
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Shipping details will be shared via email or SMS.
3. Cancellations
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Orders can be cancelled only before the product is shipped.
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Once shipped, cancellations will not be accepted.
4. Refunds
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No refunds will be issued once the product is delivered.
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In case of product issues, you may claim warranty support (1-year coverage for manufacturing defects).
5. Warranty
Customers are responsible for shipping products to our service center for warranty claims. Warranty does not cover physical or water damage.
6. Limitation of Liability
HKE Global is not responsible for any indirect, incidental, or consequential damages arising from the use or misuse of our products.
7. Changes to Terms
We reserve the right to update these terms and policies at any time. Please check this page regularly.